Posts By:  Karin Hurt

How Do I Find a Great Mentor?

How Do I Find a Great Mentor? thumbnail
I can’t tell you how many times someone has asked me to be their mentor, and when I asked what they were looking to accomplish–I was met with a blank stare. I guess they were just looking for me to start espousing wisdom to help get their career to the next level. But mentoring doesn’t work that way. To find a great mentor, start by being a

How to Motivate Yourself When You’re Exhausted thumbnail

You’ve been working long hours, fighting the political and logistical battles to do what’s right for the business–and just as you think everything’s on track, the landscape changes… a merger, a reorganization, reduced funding… and you feel like you’re starting all over again. Most of the time when people come to me feeling burned out and exhausted–or even feel like

Three Behaviors That Will Convince Your Boss You’re a Rock Star thumbnail

Yesterday “Doug,” a participant in one of our Winning Well workshops, asked, “Karin, if I were to walk into your office right now with the goal of convincing you I’m a rock star, what behaviors would get your attention?” I’m always intrigued by what comes out of the other end of my microphone during spontaneous Q & A— the raw advice bubbling straight from my heart without the benefit of the

Before You Forget, Stop and Do This Immediately thumbnail

Have you ever met a truly humble person– someone who’s entire life is a sacrificial commitment to a cause they deeply believe in? As I spoke with Sister Louise in Thailand about her 50-year commitment to helping women and children out of extreme poverty and danger, I was blown away by her selfless mission. Although she’s Catholic, her focus is not about a conversion of her 95% Buddhist

How to Build a More Customer-Centered, Empathetic Workforce thumbnail

When you call customer service you want to know 2 things:  (1) Does the person who picked up your call care about you and your issue? and (2) Are they capable of fixing it? You don’t have to be a customer service expert to know within 20 seconds whether the guy on the other end of the phone cares and is eager to help. When we work with customer service departments, empathy is always identified as a top MIT

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