Posts By:  Karin Hurt

How to Build More a Customer-Centered, Empathetic Workforce thumbnail

When you call customer service you want to know 2 things:  (1) Does the person who picked up your call care about you and your issue? and (2) Are they capable of fixing it? You don’t have to be a customer service expert to know within 20 seconds whether the guy on the other end of the phone cares and is eager to help. When we work with customer service departments, empathy is always identified as a top MIT

Frontline Festival: Leaders Give Pointers on Handling Conflict thumbnail

Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is about handling conflict in your team. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is all about building brand awareness. What approaches are you and your team using to build your organization’s brand? Submit your relevant blog posts

How to Help a Task Master Focus on People

How to Help a Task Master Focus on People thumbnail

“I’m just not a people person.” “I hate this touchy-feely crap.” “See that!  I’m a ‘C’ on the DiSC assessment this just doesn’t come naturally to me. Now let me get back to work!” Of course, all this may be true, for you, or for a manager that you’re working to develop. It’s also true, that if you want results that last, you can’t

How to Have More Joy at Work

How to Have More Joy at Work thumbnail

The other evening, I was sitting at the kitchen table putting the finishing touches on next week’s keynote for the American Health Quality Association. They’d invited me to talk about “finding joy in your work,” a subject that’s at the core our entire Winning Well philosophy, but that I’m not usually invited to address head on. I kept feeling I was about 90% there when my son

Frontline Festival: Leaders Share about Confidence, Humility, Results, & Relationships thumbnail

Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is a celebratory finish line of the Winning Well International Symposium with themes of confidence, humility, results, and relationships. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is all about handling conflict in your team. Submit your

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