When was the last time someone left one of your meetings and told everyone, “that was a GREAT meeting. You’ve really got to come next time.”
Do you have a good sense of what they are saying?
Would they come if they had a choice?
Many companies use the idea of the Net Promoter Score asking the “Ultimate Question” to measure their customer service. This question asks, “on a scale of 1-10 how likely would you be to recommend us to your friend or colleague?” The system’s not perfect, but there is beauty in its simplicity. The best information comes from taking a deeper look at what the “promoters (those who would recommend) say vs. the “detractors (those who would not).”
Try ending your meetings with a simple question
Would you recommend this meeting to a friend?
or variations on the theme…
Was this meeting a good use of your time?
Will you be more effective as a result of this meeting?
Do You Have Meeting Promoters or Detractors?
Consider the last meeting you facilitated. Would you have more promoters or detractors? What would each of these groups say on their way out the door.
Themes from meeting promoters
“The meeting had a clear purpose and agenda”
“All the right people were there”
“We stayed right on topic”
“We made lots of decisions”
“I know just what to do next”
Themes from Meeting Detractors
“It was more of a one-way information dump”
“I am not really sure what that meeting was about”
“The right people weren’t there”
“We didn’t stay on topic”
“We didn’t make any decisions”
“We were just there to update our boss”
How do you know your meetings are effective? When is the last time you asked?
Related and Useful Reading
Please share: What do you do to create more meeting promoters?
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