“What’s your leadership magic?”
That’s my favorite question to ask really successful front line leaders. Clearly something is working for these folks, and I am always thirsty to understand just what.
If you are a leader growing leaders, it’s a great question to ask. I guarantee it will immediately bring out sparkles in eyes, great stories, and inspiring conversation.
It might also be worth asking yourself about your own leadership magic.
Across companies and contexts, the lists that come from these interactions are remarkably consistent.
And so, I offer the magic secret shared with me in conference rooms, recognition events, cars, and coffee bars from the best leadership magicians I have met across the country.
Leadership Magic Playbook
- Start each day with energy and enthusiasm
- Connect with each person at the beginning of their shift–to inspire and check for distractions
- Ensure each person has clear goals and a plan for the day
Know Your Craft
- Understand the business and the work your team does
- Get in and role-model the work from time to time (get on the phones, make the sale)
- Be a teacher of specific best practices
Conjure up Confidence
- Spend more time celebrating what is working than discussing what is not
- Talk about what scares them
- Help them master one skill at a time
- Have them teach someone else
Make a Connection
- Be really available
- Be even more available– stay out of your office
- Get to know your people as people
- Understand what motivates them and individualize your approach
- Learn about their families and what they like to do outside of work
- Help them with their career goals
Razzle Dazzle Em
- Make a fool of yourself (wear a costume, sing a song, have contests with you as a prize… pie in the face, dunking booths, washing cars…)
- Encourage them to be silly too… help them giggle
- Create friendly and fun competitions with other teams
- Talk smack
No Slight of Hand– Create Trust
- Always do what you say you will
- Tell the truth
- Let people know where they stand
- Help them understand the business